Managed Services × AI Innovation
Your IT is managed.
Now you can see it.
PANO360.AI gives you a unified Day 2 view of the IT BIT Solution manages for you — fully visible, anytime, anywhere, and powered by AI.
- ✓ Free for existing customers
- ✓ AI-powered — live today
- ✓ pano360.ai
Sound familiar?
Common gaps in managed IT — real impact, higher risk.
Visibility
No monitoring, or too many tools
Lack of visibility across environments — on-prem, cloud and endpoints. No single source of truth.
Capacity
Operational overload & resource constraints
Too many manual tasks — tickets, tracking, follow-ups. Teams stretched thin with no structure.
Exposure
Ineffective vulnerability & patch management
Poor prioritisation. Delays in remediation and patch cycles leave systems exposed.
Governance
No governance in Day 2 operations
No IT operational KPIs. Hard to track tasks, SLAs and progress. Reactive fire-fighting.
The missing piece
PANO360.AI turns your managed services from a black box into a live view.
Before
- ✗ Managed services feel like a black box
- ✗ The monthly report is your only window
- ✗ Chasing updates by phone and email
- ✗ No asset visibility between reviews
- ✗ SLA performance? Trust, not data
After
- ✓ Full visibility, anytime, anywhere
- ✓ Real-time dashboard — always on
- ✓ Raise & track tickets yourself
- ✓ All assets in one platform
- ✓ SLA data at your fingertips
One portal
Everything you need
Universal inventory search
An AI chatbot searches all your managed assets by serial number, brand or natural language — IP, warranty, firmware and EOL dates included. Export to CSV anytime.
AI-assisted ticket creation
The AI has a guided conversation to understand your issue, captures serial numbers and asset context, then auto-creates and routes the ticket. You get an email confirmation instantly.
Pending & overdue tasks
Proactive alerts on pending or overdue operational tasks. See all active and historical tickets, filtered by priority and stage, with full activity logs.
Unified Day 2 view
Real-time visibility into tickets by priority, average response times, asset totals and contract status — the moment you log in.
✦ AI-powered
Just ask.
Your AI assistant knows your IT environment — inventory, tickets, contracts — and answers in seconds.
✓ Ticket auto-logged and assigned to L1 Helpdesk — you receive an email confirmation with full asset details.
Here's the best part
for all existing BIT Solution Managed Service customers
👁 Your IT. Fully visible.
Every asset BIT manages for you — serial numbers, IP details, firmware versions, warranty and EOL dates — all in one place.
No more spreadsheets. No more chasing. Always up to date.
Similar tools cost $3,000–$15,000/year. You get this — including AI — at no extra cost.
Freshservice · ManageEngine · ServiceNow · SolarWinds Service Desk all charge a premium. PANO360.AI is yours, included.This is just the beginning
What's on the PANO360.AI roadmap.
- AI inventory chatbot
- AI-assisted ticket creation
- Ticket tracking & history
- Contract & asset visibility
- CSV export
- Auto alerts — expiring contracts & licenses
- Auto alerts — EOL devices (6-month notice)
-
Richer asset data via vendor MCP servers
Cisco, Fortinet, Broadcom & more
- Customer onboarding of own devices
- AI L1 troubleshooter (guided triage)
- AI-generated IT health reports
- Mobile app
Ready to see
your IT clearly?
PANO360.AI is live. You can be onboarded today.
Come speak to us →- ✓ Free for existing customers
- ✓ AI-powered — live today
- ✓ pano360.ai
Strengthen your security. Simplify operations. Accelerate resilience.